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Strona 1 - Troubleshooting Guide

Troubleshooting GuideEn/Epsilon Drive Systems and FM Module ProductsNovember 15, 2001 P/N 400333-01Revision: A1ã2001 Control Techniques - All Rights R

Strona 2

6“c” Stall FoldbackA “c” indicates Stall Foldback in the display window on the EN/EB/EI drives. This is nota fault and the drive will continue to oper

Strona 3 - Table of Contents

7 “c” Stall Foldback displaySearch forcauses ofIncreasedLoadReturn Load toOriginalSize/ValueReturn to NormalOperation Yes IncorrectMotor SelectedforCo

Strona 4

8“*” Invalid FlashThis fault is indicated by the display showing an Asterisk. It generally indicates that the“.fsh” (Flash) file is invalid. The most

Strona 5 - Troubleshooting

9“A” Drive OvertempThis fault is applicable to the Epsilon Drive only. It is indicated by the display showingan “A”. If the equipment cabinet that the

Strona 6 - Drive Status Display

10“I” Power-Up Self-TestThis fault is indicated by the display showing a “I”. This display indicates drive did notcomplete its internal self test.Pot

Strona 7 - Safety Instructions

11“N” NVM InvalidThis fault is indicated by the display showing a “N”. NVM stands for Non VolatileMemory.Potential causes for the “N” NVM Invalid faul

Strona 8 - “C” RMS Foldback

12“U” Invalid ConfigurationThis fault is indicated by the display showing a “U”. This display indicates a change inthe physical configuration of the d

Strona 9 - “C” RMS Foldback Display

13“H” High DC BusThis fault is indicated by the display showing a “H”. The DC bus is internal to the drive.This indicates a fault involving the DC bus

Strona 10 - “c” Stall Foldback

14“Z” Power Stage FaultThis fault is indicated by the display showing a “Z”. This indicates a fault in the PowerStage logic power supply or the Power

Strona 11 - “c” Stall Foldback display

15 “Z” “Power Stage Fault”"Z" FaultPower Stage FaultShortedMotor StatorReset withReset P/B (EN)Internal Power StageOver Current;Switching Tr

Strona 13 - “ A” Drive Overtemp”

16“u” Low DC BusThis fault is indicated by the display showing a “u”. Indicates a fault involving the DCbus and voltages or with its associated compon

Strona 14 - “I” “Power-Up self-Test”

17“u” “Low DC Bus Fault”Reset with Reset P/BOperationReturns ToNormalMeasureAC InputOn Power ConnectorEpsilon"u" Faultwhen usingAux PowerSup

Strona 15 - “N” “NVM Invalid”

18RSR-2 Troubleshooting Flow ChartRSR-2This information is provided for systems equipped with an RSR-2 and an ES Resistorpackage. If your system is no

Strona 16

19“e” Encoder StateThis fault is indicated by the display showing what appears to be a lower case “e”. Itindicates a fault involving the Encoder feedb

Strona 17 - “H” “High DC Bus Fault”

20“E” Encoder Line FaultThis fault is indicated by the display showing a “E”. Indicates a fault involving theEncoder feedback.Potential causes for the

Strona 18 - “Z” Power Stage Fault

21Motor Over Temperature FaultThis fault is indicated by the display showing a “M”. This indicates a fault involvingexcessive motor temperature.Potent

Strona 19

22“S” RMS Shunt Power FaultThis fault is indicated by the display showing a “S”. This indicates a fault involving thedrives internal shunt circuitry.

Strona 20 - “u” Low DC Bus

23“o” Over Speed FaultThis fault is indicated by the display showing a lower case “o”. This indicates a motorover speed has occurred.Potential causes

Strona 21

24“F” Following Error FaultThis fault is indicated by the display showing a “F”. This indicates the following errordetected exceeds the programmed lim

Strona 22

25“L” CW/CCW Limit FaultThis fault is indicated by the display showing an “L”. Encountering either Hardware orSoftware limits may cause this fault.Pot

Strona 23

iTable of ContentsINTRODUCTION ------------------------------------------------------------------------------------------------------ 2DRIVE STATUS DI

Strona 24 - October 2001

26All LED Segments OnAll LED segments being on simultaneously indicate this Fault.Potential causes for the All LED’s On fault• Wrong Serial cable• L

Strona 25

27All LED’s on FaultWrongSerialCable Yes No Yes Low ACInput ENLow ACInput Eb/Ei Yes Less than 90 VACLess than 60 VAC No No ENEb/EiLess than 90 VAC

Strona 26

28FM-3 Hardware ErrorThis fault is indicated by the display showing a “3”. This is a fault specific to the FM-3module only.Potential causes for the “3

Strona 27

29“FM-3/4 Hardware Error”TrajectoryFaultResetwith P/BRetryUnable to PerformVelocities, Accelerationsor Decelerationfor Motion FunctionsISROverrunRepla

Strona 28

30AppendixSection

Strona 29

31Appendix A: Cable DiagramsBRAID SHIELDGRN/YELADBCPE/GNDSTRRED 3RED 2RED 1FORM WIRECMDS CABLE WIRE DIAGRAMUENOT USEDZVU/V/WVW/GND+5 VDCMOTOR OVERTEMP

Strona 30 - All LED Segments On

32REC2XMIT3GND5REDSHLDBLKWHT1523SHLDGNDXMITRECTIA CABLE WIRE DIAGRAMDDS CABLE WIRE DIAGRAM231REDDRAIN WIRE2371WHT44RS485+9BLK9RS485-66GND5GRN5GND88GND

Strona 31 - System can operate from

33Appendix B: Using the Watch WindowThis procedure covers the usage of the Watch Window diagnostic tool. The Watch Window is built into thePowerTools

Strona 32 - FM-4 Hardware Error

34After clicking on the “Upload Drives” icon, the software will attempt to open a communication channelwith the drive system. If you have your communi

Strona 33 - “FM-3/4 Hardware Error”

35Step 2: Configuring the Watch WindowOpen the Watch Window configurator by clicking on the “Watch Window” option in the PowerTools FM“Tools” menu as

Strona 34 - Appendix

ii“FM-3/4 HARDWARE ERROR” --------------------------------------------------------------------------------- 29APPENDIX A: CABLE DIAGRAMS -------------

Strona 35 - Appendix A: Cable Diagrams

36Figure 6The Watch Window is a floating dialog box and can be left open even if the programming software isminimized as shown in Figure 7. Closing t

Strona 36 - SNCDD CABLE WIRE DIAGRAM

37Appendix C: Updating Firmware Using the Flash Upgrade ProcessThis procedure covers the steps necessary to upgrade the operating firmware in either a

Strona 37

38Step 2: Establishing CommunicationsOnce the Flash Upgrade tool has been launched, it will immediately attempt to open a communicationschannel with t

Strona 38

39If communications were successful, your screen will look similar to the one in Figure 3.Figure 3Step 3: Selecting the Flash fileClick on the “Select

Strona 39

40Figure 4Once you have selected the flash file (by clicking on it) and clicked on the Open button, the file explorerwindow will close and you will be

Strona 40

41Figure 6

Strona 41 - Obtaining Firmware Upgrades

42Appendix D: Ohming Motor ProcedureOhmingOut MotorDisconnectMotor Cablefrom MotorConnect OhmmeterLeads betweenPins A and Bon Motor ConnectorConnect O

Strona 42 - Figure 2

43For motors not listed contact Control Techniques to obtain information.D.C. ResistanceMOTOR (Ohms)NT-207 11.1NT-212 4.6NT-320 1.5NT-330 1.2NT-345 1.

Strona 43

44Appendix E: En and Epsilon Drives Physical ConnectionsEpsilon Eb/Ei DrivesAC Power InputDC Bus AccessAuxiliary LogicPower ConnectionMotor FeedbackCo

Strona 44

45En DrivesAC Power Input(Located on top of drive)Auxiliary Logic Power, DCBus access(Located under plasticknockout on top of drive)FM Module Connecto

Strona 45 - Figure 6

1TroubleshootingSection

Strona 46

46Appendix F: Serial Loopback TestThis procedure will demonstrate how to test the operation of a serial communication port (COM port) on anIBM compati

Strona 47

47Initial TestsIf you are having communications problems and you are sure that the serial cable you are using is correctlyconfigured per the serial ca

Strona 48 - Epsilon Eb/Ei Drives

48Figure 3Begin by giving the new connection a name. A good choice would be “Comx Test” where x is the numberof the Com port you are testing. In this

Strona 49 - En Drives

49Next, you will be presented with the dialing properties dialog box. This program assumes that you aretrying to connect to another computer using a m

Strona 50

50Figure 7Do not expect the ability to communicate with an En/Ei/Eb drive using HyperTerminal. The En family ofdrive products, including Epsilon drive

Strona 51 - Step 1: Re-start your PC

51To complete the settings for the new connection, Select “Properties” from the HyperTerminal “File” menuas shown in Figure 9.Figure 9

Strona 52 - Figure 4

52Click on the “Settings” tab as shown in Figure 10.Figure 10Expand the “Emulation” drop down list and select “ANSI” from the list.Figure 11Save your

Strona 53

53Figure 12Close the HyperTerminal Program.Step 3: Testing the PortThis step works best if you have a partner to help you.Begin by removing the serial

Strona 54

54Using the keyboard on your computer, type in some characters as shown in Figure 14. If your serial port isworking correctly, whatever you type on th

Strona 56

2IntroductionThis document is intended to help a user troubleshoot the Control Techniques E Seriesand Epsilon Series Servo Drives. The user will be po

Strona 58

3How to use this ManualFault CodesThe drive has several built in Fault detection circuits. If a fault is detected, the drive willdisplay a specific Fa

Strona 59

4“C” RMS FoldbackA “C” indicates RMS Foldback in the display window on the EN/EB/EI drives. It is anindication that the RMS current Foldback is active

Strona 60

5“C” RMS Foldback DisplayExcessiveLoad Yes No IncorrectMotor SelectedforConfiguration Yes No Download Known GoodApplication Yes CorruptMotor DDFfile

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