
Transmitter Configuration and Use: Series 1000 and 2000 Transmitters 127
Troubleshooting continued
Troubleshooting DiagramsDefaultsCompensation
Note: The 268 SMART FAMILY Interface is not compatible with Series 1000/2000 transmitters.
To check the device descriptions:
1. Turn on the Communicator, but do not connect it to the transmitter.
2. When the words
No device found appear, press OK.
3. Select
OFFLINE.
4. Select
New Configuration.
5. Select
Micro Motion.
6. Ensure that the correct device description for your transmitter is listed. See Table 10-7.
If the correct device description is not found, a Generic Device menu is displayed.
• Model 1500/2500 transmitters: You must obtain a 375 Field Communicator. Contact
Micro Motion customer support.
• Model 1700/2700 transmitters: The 275 HART Communicator must be upgraded. Contact
Micro Motion customer support.
ProLink II
ProLink II v2.0 or later is required. The original version of ProLink is not compatible with the Series
1000/2000 transmitter.
To check the version of ProLink II:
1. Start ProLink II.
2. Open the
Help menu.
3. Click on
About ProLink.
AMS
Your AMS software must have Device Revisions 1 to 3. Contact Emerson Process Management.
10.15 Checking the output wiring and receiving device
If you receive an inaccurate frequency or mA reading, there may be a problem with the output wiring
or the receiving device.
• Check the output level at the transmitter.
• Check the wiring between the transmitter and the receiving device.
• Try a different receiving device.
Table 10-7 HART Communicator 275 device descriptions
Transmitter Device description
Model 1500 1500 Mass Flow
Model 2500 CIO 2000C Mass Flow
Model 1700 Analog 1000 Mass Flow
Model 1700 IS 1000I Mass Flow
Model 2700 Analog 2000 Mass Flow
Model 2700 IS 2000I Mass Flow
Model 2700 CIO 2000C Mass Flow
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